smjili Responsible Gaming

You can set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is in place, it takes effect immediately and cannot be increased without a mandatory cooling-off period. This gives you full control over how much you spend on the platform at any given time. We encourage all Filipino players to set a realistic budget before they start playing. Sticking to a pre-set limit is one of the most effective ways to keep gaming enjoyable and stress-free.

Losing track of time is easy when you are enjoying your favourite games. smjili lets you set session time reminders so you receive a notification after a chosen period of play. These alerts help you pause, reflect, and decide whether to continue or take a break. Regular breaks improve decision-making and keep the experience fresh. We recommend setting a reminder for every hour of play as a healthy habit for all players in the Philippines.

If you feel that gaming is becoming a problem, our self-exclusion tool allows you to temporarily or permanently suspend your account. During a self-exclusion period, you will not be able to log in, deposit, or place any bets on the platform. This option is available at any time through your account settings or by contacting our support team. We take all self-exclusion requests seriously and process them promptly. Your wellbeing always comes first at smjili.

Transparency is key to responsible play. Your account dashboard provides a clear record of your deposit history, withdrawal history, and gaming activity over time. Reviewing this information regularly helps you stay aware of your spending patterns and make informed decisions. If you notice a trend that concerns you, our support team is ready to help you explore your options. Knowledge of your own habits is the first step toward healthier gaming.

smjili strictly prohibits anyone under 21 years of age from registering or using our platform in the Philippines. Age verification is required during registration, and we may request additional documentation at any time to confirm eligibility. If you share a device with younger family members, we strongly recommend using parental control software to prevent unauthorised access. Protecting minors from gambling is a responsibility we take very seriously. Any account found to belong to an underage user will be closed immediately.

Our customer support team is available around the clock to assist players who have concerns about their gaming behaviour. Whether you need help setting limits, understanding your options, or simply want to talk through a concern, we are here to listen without judgement. We can also point you toward professional support organisations available in the Philippines that specialise in problem gambling assistance. Reaching out early makes a real difference, and no concern is too small to raise with our team.