smjili Privacy Policy
Your privacy matters to us. This page explains exactly what personal information smjili collects, how it is used, and the rights you have as a player in the Philippines. Please read this carefully before using our platform.
What This Policy Covers
This Privacy Policy applies to all players and visitors who access the smjili platform, whether through our website or mobile browser, within the Philippines. It describes the types of personal data we collect, the purposes for which we use that data, how we store and protect it, and the choices available to you. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy. We are committed to handling your information responsibly and in accordance with applicable data protection laws in the Philippines. If you have any questions about how your data is handled, our support team is available to assist you at any time.
1. Information We Collect
When you create an account or use our platform, smjili may collect the following types of personal information:
- Registration details — full name, date of birth, email address, and mobile number provided during sign-up.
- Identity verification documents — government-issued ID or other documents required to verify your identity and age in compliance with Philippine regulations.
- Financial information — payment method details, deposit and withdrawal transaction records, and account balance history.
- Device and usage data — IP address, browser type, device model, operating system, pages visited, session duration, and in-game activity logs.
- Communications — messages sent to our support team, feedback submitted through the platform, and any correspondence related to your account.
We collect only the information that is necessary to provide our services, verify your identity, process transactions, and comply with our legal obligations. We do not collect sensitive personal information beyond what is required for these purposes.
2. How We Use Your Information
The personal data we collect is used for the following purposes:
- To create and manage your smjili account, including verifying your identity and age before allowing access to gaming services.
- To process deposits, withdrawals, and other financial transactions securely and accurately.
- To provide customer support and respond to your enquiries, complaints, or account-related requests.
- To send you important account notifications, security alerts, and updates about changes to our services or policies.
- To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
- To comply with legal and regulatory requirements applicable to online gaming operators in the Philippines.
- To improve our platform, personalise your experience, and analyse usage patterns to enhance our services for Filipino players.
We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by law.
3. Sharing of Your Information
smjili does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances: with trusted payment processors and financial institutions to facilitate your transactions; with identity verification service providers to confirm your eligibility to use our platform; with regulatory authorities or law enforcement agencies in the Philippines when required by law or court order; and with technology partners who assist us in operating the platform, subject to strict confidentiality agreements. All third parties who receive your data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the one for which it was shared. We take reasonable steps to ensure that our partners maintain appropriate security measures to protect your information.
4. Data Storage and Security
Your personal data is stored on secure servers protected by industry-standard encryption and access controls. smjili uses SSL/TLS encryption for all data transmitted between your device and our platform, ensuring that your information cannot be intercepted during transmission. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by law or for legitimate business purposes such as dispute resolution. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities in the Philippines as required by applicable law. While we implement robust security measures, no system is completely immune to risk, and we encourage you to use a strong, unique password and to keep your login credentials confidential at all times.
5. Your Rights as a Data Subject
As a player based in the Philippines, you have the following rights with respect to your personal data held by smjili:
- Right to access — you may request a copy of the personal data we hold about you at any time.
- Right to correction — if any of your personal data is inaccurate or incomplete, you may request that we update it.
- Right to erasure — subject to our legal obligations, you may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
- Right to object — you may object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
- Right to data portability — you may request that we provide your personal data in a structured, commonly used format so that it can be transferred to another service provider.
To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable timeframe and in accordance with our obligations under Philippine data protection law. Please note that some requests may be subject to identity verification before we can process them.
6. Cookies and Tracking Technologies
smjili uses cookies and similar tracking technologies to improve your experience on our platform and to help us understand how our services are being used. Cookies are small text files stored on your device that allow us to recognise your browser, remember your preferences, and maintain your session while you are logged in. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. You can control cookie settings through your browser preferences; however, disabling certain cookies may affect the functionality of the platform. We do not use cookies to collect sensitive personal information or to track your activity across unrelated third-party websites. By continuing to use the smjili platform, you consent to our use of cookies as described in this policy.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players through the platform or via the email address associated with their account. The date of the most recent update will always be indicated at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the smjili platform after any update constitutes your acceptance of the revised policy. If you have questions or concerns about this policy or our data practices, please visit our FAQ page or reach out to our support team directly.
Questions About Your Data?
If you have any concerns about how smjili handles your personal information, our support team is ready to help. You can also check our FAQ for quick answers, or head to your account to review your settings.